Return Policy
At The Jersey World AU, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges under the following conditions:
Eligibility for Returns/Exchanges
- ✅ Timeframe: Requests must be made within 30 days of delivery.
- ✅ Condition: Items must be unused, undamaged, and in their original packaging with tags attached.
- ✅ Proof of Purchase: A valid order number or receipt is required.
- ❌ Non-Returnable Items: Customized, personalized, or sale items (unless defective).
How to Return an Item
- Contact Us: Email info@thejerseyworld.com.au or message us via live chat.
- Provide Details: Include your order number, item details, and reason for return.
- Approval & Instructions: We’ll review your request and provide return instructions.
- Ship It Back: Send the item to the provided address (return shipping costs may apply).
Refunds & Processing Time
Refunds are issued to the original payment method within 5–10 business days after we receive the item.
Exchanges are subject to stock availability.
